Al Thiqa Global Cleaning Services

Refund Policy

Hourly bookings

  • Cancel 24h+ before the appointment: full 100% refund.
  • Cancel 6h+ before: 50% refund.
  • Cancel within 6h: no cancellation allowed (treated as completed booking).
  • Customer absence at the address is treated as a completed booking, no refund.

Monthly contracts

  • Within 24h of purchase, before the first visit: full 100% refund.
  • After the contract starts and before 25% of visits are done: pro-rated refund for the remaining visits minus a 10% admin fee.
  • After 50% of visits are completed: non-refundable.
  • You can reschedule or swap the worker for free if you notify customer service 24h ahead.

Refund processing

  • Refund requests are processed within 5–7 business days after approval.
  • Refunds are returned automatically to the original payment method via Thawani Pay.
  • Credit cards may take an additional 3–10 days depending on the issuing bank.

Quality guarantee

  • If you're not satisfied with the service, contact us within 24 hours of the visit ending.
  • We'll provide a free replacement visit or a partial refund depending on the complaint.
  • We reserve the right to verify the complaint before the final decision.

How to request a refund

  1. Open the booking from "My bookings".
  2. Click "Cancel booking" and provide a reason.
  3. Or contact us directly: